FAQ – For Trade Customers

Are you a B2B customer of ours? Here you will find answers to your questions and all the information you need about ordering from our new e-shop.

How do I log in?

Click the login icon in the menu bar—at the top right on desktop or on the left on mobile. A login window will appear. Please enter the email address associated with your account into the window. You will immediately receive a 6-digit code at that email address. Please enter this code into the field on drniedermaier.com. You will then be directed to your account overview page, where you can select and order products from the e-shop as usual.

What should I do if I don't receive an email?

If you haven't ordered from our online shop for a long time—or at all—we first need to set up an account for you. Please send us an email or contact us by phone (kundenservice@drniedermaier.com / 089 66 07 97 – 0).

We offer the following payment methods to end customers:

We are pleased to offer a wide range of payment methods in our online shop:

  • Debit- und Kreditkartenn from Visa, Mastercard, American Express, Maestro and UnionPay
  • Paypal
  • Apple Pay
  • Google Pay
  • eps-Überweisung (Austria)
  • Klarna invoice

Simply select your preferred payment method at the end of the checkout process.

Here’s how shipping and delivery work:

How long is the delivery time?

We always strive to pack and ship your order within one business day. However, during peak periods, this cannot always be guaranteed. Delivery takes place within two to four business days in Germany and Austria.

Who is delivering my goods?

We ship packages via DHL or UPS (with the exception of palletized goods). Unfortunately, shipping via another carrier is not possible.

Will I receive a shipping confirmation?

We will notify you via email as soon as your package is shipped. You will receive a notification from our shipping partners, DHL or UPS, once the package has been picked up from us and is on its way to you.

Is delivery abroad possible?

We ship exclusively to Germany and Austria. To purchase products in other countries, please contact us here.

Frequently asked questions about orders and product sizes:

Can I also order by phone?

Can I also order by phone?

Can I also buy my favorite products directly from the factory?

Yes, customers who pick up their orders themselves receive a 10% discount.
Payment by debit card is accepted (no cash payments).

Here you find our address and opening hours.

Are there also smaller product sizes or samples available?

Our products are most effective after prolonged use. However, if you would like to start with a smaller quantity, we offer travel-sized versions of some of our health and beauty products for purchase. If you are unsure which product best suits your needs, please contact our customer service team. We would be happy to provide personal advice and help you find the ideal product.

Hasn't your question been answered yet? We’d be happy to advise you personally!

Hasn't your question been answered yet? We’d be happy to advise you personally!

Go to the contact page